Terms and Conditions for Billing
SOFAS AND FRIENDS LIMITED
SOFAS AND FRIENDS LIMITED (company number 11794389) runs the website https://sofasandfriends.shop and is located at 351 Purley Way, Croydon, England, CR0 4NW. These Billing Terms and Conditions ("Terms") apply to all purchases made on the site. When you place an order with us, you agree to these Terms.
1. Terms of Payment
Before an order can be processed and shipped, all payments must be made in full.
We only accept PayPal payments. You must approve and finish the PayPal payment at checkout.
Prices are shown in GBP (£) and include any UK VAT that may apply.
2. Information about billing and invoices
When you pay, you will get an electronic invoice sent to the email address you give.
You need to give correct and complete billing information.
Invoices will show what was bought, how much was paid, the VAT details, and how the payment was made.
3. Checking and approving payments
We have the right to check and confirm all payments and personal information.
If payment authorization is denied or suspicious activity is found, orders may be delayed or canceled.
4. Payments that didn't go through or were turned down
Your order won't be processed if your payment is denied or fails.
You can try to pay again or get help from customer service.
5. Refunds and Chargebacks
We will handle refunds according to our Return and Refund Policy.
PayPal will send refunds back to the original payment method within 7 business days of approval.
You and PayPal need to work out any chargebacks or payment disputes. We work closely with payment processors to look into any claims of fraud.
6. Taxes and Fees
All prices include UK VAT where it applies.
The customer is responsible for any extra taxes, customs, or duties that may apply to international shipments.
7. Problems with Billing
Please email us right away at contact@sofasandfriends.shop with your order number if you think you were charged the wrong amount.
We will look into the problem and get back to you quickly to fix it.
8. What Customers Must Do
You agree to pay for everything you buy with your account.
You agree not to give false or misleading payment information.
You agree to let us know right away if you find out that someone is using your payment method without your permission.
9. Changes
SOFAS AND FRIENDS LIMITED can change or update these Billing Terms and Conditions at any time without letting you know first.
You agree to the new terms by continuing to use the website or placing an order.
10. How to Get in Touch
Contact us for help with billing or questions about it:
SOFAS AND FRIENDS LIMITED 351 Purley Way, Croydon, England, CR0 4NW Email: contact@sofasandfriends.shop Phone: +44 587 623 9855