Policy on warranties
SOFAS AND FRIENDS LIMITED
At SOFAS AND FRIENDS LIMITED, we're proud to sell furniture that is well-made and will last. We believe in the quality of the materials and craftsmanship that go into our products. This Warranty Policy tells you what is covered, for how long, and how to file a claim.
1. What the warranty covers
All furniture bought directly from https://sofasandfriends.shop comes with a limited 12-month warranty.
This warranty covers:
Problems with the materials and workmanship used in making things
Problems with the structure, like the integrity of the frame
Broken hardware, like legs, hinges, and brackets
2. What Is Not Covered
This warranty doesn't cover:
Damage from not using, abusing, or taking care of it
Normal wear and tear, like cushions getting softer and fabric fading
Damage from accidents, spills, or pets
Putting things together wrong or making changes
Using indoor furniture for business or outside use
3. How to File a Warranty Claim
Please get in touch with us at to file a warranty claim:
Email: contact@sofasandfriends.shop Phone: +44 587 623 9855
Please add the following information:
Order number
What the problem is
Photos that clearly show the problem
A receipt (invoice or confirmation email)
After we look over your claim and approve it, we might offer:
Parts that need to be replaced
Replacement in full or in part
Service for repairs
In some cases, a refund
4. Limits on liability
SOFAS AND FRIENDS LIMITED is not responsible for any incidental or consequential damages that happen when you use any product, even if it is covered by this warranty. We are only responsible for the value of the item you bought.
5. Your Rights Under the Law
This warranty doesn't change your legal rights as a UK consumer.
If you have any questions about our warranty or need help, please get in touch with us.
SOFAS AND FRIENDS LIMITED 351 Purley Way, Croydon, England, CR0 4NW Email: contact@sofasandfriends.shop Phone: +44 587 623 9855